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SOLVED: Sharp Copier U2 Trouble Code Clear

by | Mar 1, 2024 | How To | 0 comments

SOLVED: Sharp Copier U2 Trouble Code Clear

How To Clear Sharp Copier U2 Trouble Code / Error

Sharp copiers have a number of different electrical components that makeup the entirety of the machine. As is the case with any electronics, they aren’t perfect and will sometimes glitch. The Sharp copier U2 trouble codes indicate communication errors within the machine. Some are related to the Sharp copier’s hard drive, SD card, or main board, NIC, or other boards. The instructions below outline how to attempt to reset these U2 trouble codes. Sometimes a simple reboot will clear the codes, sometimes the procedure below will clear the code, and sometimes the Sharp printer will need parts replaced to repair the issue. Let’s get started.

1. ENTER THE SIMULATION MODE FOR YOUR COPIER

Depending on the age of your copier you’ll have 1 of 3 panels. We’ll outline below how to enter the simulation mode with each panel.

PANEL STYLE 1:

The oldest models still in operation will have this panel. If your panel looks like this one with physical buttons on the right side of the touch screen, it may be time to consider upgrading your copier since parts for repair are probably not going to be available. Feel free to request a quote HERE or fill out the form at the bottom of the page. To access the simulation mode for this style of panel simply touch 9 * 8 # 7 in rapid succession. 

Sharp old panel
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PANEL STYLE 2:

The generation previous to the current machines will have a 10.1 inch touch panel with a “Home” button on the right side of the touch screen. It’s shaped like a house, this is the button we’ll use. To enter the simulation mode with this style, double-tap the house button, then tap the version number in the bottom-right corner of the Total Count pop-up. It doesn’t look like a button, but it will open the simulation menu.

MX panel

PANEL STYLE 3:

This is the current production model touch screen. Your copier model should begin with BP. You’ll have a 10.1 inch touch panel with a “Home” button in either the top-left corner, or the top-right corner of the display itself. It is shaped like a house – this is the button we’ll use. To enter the simulation mode with this style, double-tap the house button, then tap the version number in the bottom-right corner of the Total Count pop-up. It doesn’t look like a button, but it will open the simulation menu.

2. CLEAR THE U2 TROUBLE CODE

When the 10-key pad is displayed after tapping the version number, tap 9 * 8 # 7 in rapid succession.

On the next screen, tap the button that says No. 16 U2 trouble cancelation

In the No. 16 menu, tap Execute, tap Yes and tap the Exit icon.

 

At this point the machine will finish the simulation and reboot itself. If the code reappears you will need to contact a certified Sharp dealer to schedule a technician to come out and take a look. Parts will likely need to be replaced. If you’re in the greater Houston area we’d love to help you out. Contact us today! 

Nationwide Sales and Service

Platinum Copier Solutions is the premier Sharp copier dealer in Texas, but we can cover your office equipment needs nationwide!

Perks of using one vendor company-wide

  • Consolidated billing
  • Live voice answering for service dispatch and supply orders nationwide
  • Uniform fleet with matching interfaces and supplies
  • Standardized “clone” file so all of your equipment has identical settings (security, network settings, interface customization)
  • Support tools for IT staff to manage entire fleet
  • Automated meter reading collection
  • Proactive toner shipment (*opt-in)

 

 


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OMG!!! Andrea Shinn from Platinum Copier Solutions is the GREATEST! Salem UMC not only received a new copy machine, but we received it in record time. Bill arrived this morning an hour before expected and asked, "Where's my Girl?" He obviously loves the machines and the work he does. Bill was efficient and effective. He demonstrated the machine and then checked back with me three times to make sure that I was comfortable with the installation. Congratulations Kimberly Gonzales
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The staff and service technicians were highly professional and knowledgeable. They went above and beyond getting everything set up for our business and teaching us how to use the machine. Andrea Shinn was a pleasure to work with, checking on us after the installation and making sure that everything was working properly. We highly recommend this company and Andrea!
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My new sales rep Andrea Shinn called me and I inquired to her about getting a new machine. Andrea she set up meet and greet etc. The whole experience was wonderful and smooth. Andrea was amazing , within hours she set up a meeting, quote in hand and signed etc. Also she was training a new person as well which was very nice to witness as well. Within a week, we have are new copy/scan/printer/fax machine and are very pleased.Thank you again Andrea for all your hard work and look forward to always using Platinum.Lori HerndonH&H Associates
Collin Grimes – Sales & IT @ Platinum Copier Solutions has always been available to help & assist. Platinum Copier Solutions has wonderful customer service & very responsive. We have been a customer for many years & will always be.
Platinum Copiers did good when they hired Andrea Shinn! Once again, she jumped on our situation and her team came out and serviced our copier right away and problem resolved. I love being able to make a call and it gets handled. Exactly what we need to keep our business running smoothly. Thanks Andrea and Platinum Copiers!
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Mr. Benitez came to Montgomery County Concrete's Office and reconfigured our plotter/printer on a new computer and also made a few changes to update the configuration on two other machines as well. He is very professional and efficient. I would recommend Platinum Copier Solutions to anyone who needs any printing equipment or Service.
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Jill is one of the best vendors I have ever worked with. She is extremely helpful with all my questions and really does take pride in providing great service. Every month, I call Jill to review and pay my bill and it has been a great experience. I am extremely happy we went with Platinum Copiers and Jill is my counterpart every month. Would highly recommend.
Response from the owner: This is great to hear. It is awesome to have her on our team! Thank you for being such a loyal client. Our team is here to serve you! Thank you!!!
The customer service we received was AWESOME, and everything went really smooth. Andrea was great with the whole sale.
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Customer service is phenomenal! I have been working with Collin Grimes for almost 10 years. Anytime we need something, Collin is very responsive and gets our company taken care of quickly. I highly recommend them for any of your copier needs.
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Platinum Copiers is always here to help us out. Collin is very quick and helps us with all our connectivity/printer issues. Thanks Collin!!
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This place is an amazing business. Kristine M. Twardowsky came to our rescue and helped us when our copier crashed in the middle of a huge job for trial. We will always be grateful for her and Platinum Copier Solutions.
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We renewed our copier services contract with Platinum and I can not say enough about the excellent service provided by Andrea Shinn and her team. They are reliable, honest and available at all times. The service provided is unmatched and hands down the best!
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I just wanted to take to a moment to express my gratitude for Platinum Copiers and Andrea for responding so quickly and professionally when I needed a copier quickly. I had so many things to do due to a power surge that took a lot of things and was dealing with the insurance company. I bought a new copier Wednesday and it was installed Friday. Thank you for all that you did.
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