Based on 56 reviews
05:01 04 Jan 21
Bought equipment from these guys with software they cannot support. Service manager is rude, treats clients and employees like dirt, and also does not care about doing the right thing. Seems like he only money motivated and does not know anything about good customer service. Other employees actually acknowledged this when I brought it up. I attempted to contact the owner but never got a reply. After several attempts I gave up and am now looking for another vendor or solution.I took the time to read some of the reviews, and all of them mention someone named Nelson. Almost seems like people were either coaxed or paid or incentivized to write these reviews.
Tyler and Maderer PLLC
19:52 17 May 20
We got a copier and maintenance package from them and they have been wonderful. They go above and beyond what has been expected.
19:43 30 Apr 20
I've worked for Faith Family Baptist Church as an Administrative Assistant for over 11 years and well over half of those years Platinum Copier Solutions has made my job easier on a daily basis. When a copier doesn't work properly it can be such a headache, as I've experienced with previous vendors. We are in our second contract period with Platinum Copier Solutions for the copiers/printers in our office. The equipment is the most user friendly, maintenance free equipment I have ever used. Although we haven't had many service calls, the response time has been excellent. Nelson Benitez has been my go to person for years - he is extremely knowledgeable as well professional, friendly and helpful. He has come out multiple times throughout our contract to help set up specific and complicated printing projects. I highly recommend Platinum and I can't say enough about the service and products they offer.
14:40 30 Apr 20
Platinum copiers has always gone above and beyond for our company. We recently upgrade equipment and the transition was so easy. Nelson is a great employee and helps us in any situation we have had within minutes. I highly recommend Platinum Copiers.
16:17 29 Apr 20
Platinum Copier Solutions has been a great business partner for East Harris County Empowerment Council. They listened to our needs, identified a solution and delivered a great copier within a week! Platinum Copier Solutions has impeccable customer service and very knowledgeable staff.
15:58 29 Apr 20
Always great service from the staff at Platinum Copier Solutions .Been working with them over 9 years .
Roni Jo Frazier
13:37 29 Apr 20
Great local Company that provides top of the line service. I have been very pleased with them from the first phone call. They were attentive, gave us lots of options to meet our needs, and really helped us get what we needed for our company. They even sent us a plant to thank us for our business. The friendly nature and attention to detail really makes we thankful for them and that we chose to go with a local company.
21:14 28 Apr 20
Nelson Benitez service was excellent. He was accessible when I had questions regarding his proposal. He worked within my budget, and got a machine that I love and met my office needs.
20:14 28 Apr 20
Platinum Copier Solution was a great move for our business. Nelson Benitez was very flexible and supportive on our needs and catered to our business. Greatly appreciate the guidance and assistance, they helped me save money with their program. Definitely a must for any small business!
19:38 28 Apr 20
Platinum Copier Solutions has taken care of our company copy needs for over 6 years and we would not use any of copier company. They do a great job from sales to servicing the copiers.
Excellence ER East Houston
18:56 28 Apr 20
Nelson and the team at Platinum Copiers have been wonderful for us , the customer service and service response time is beyond words. Highly Recommend
14:20 23 Mar 20
I wouldn't dare purchase a copier anywhere else. That would be foolish. Mary Alice Kibodeaux and Platinum Copier Solutions are top notch in my book.
17:57 04 Oct 19
Masters ARS just got our new copier from these guys and I have to say, I've never had a better experience while learning to use a new piece of office equipment than with Walter and TJ! They were so helpful and friendly. All of our questions were answered completely and succinctly. A+ customer service and reassurance they'll be available to assist if we run into issues later on down the line. Five stars aren't really enough!
Prince Food Systems, Inc.
18:52 02 Jul 19
Platinum Copiers has been excellent to work with. Their prices are competitive and their service is top-notch. We bought a Sharp color copier recently and have been extremely pleased with its performance. Nelson Benitez was our representative throughout the entire process and made the transition seamless. He stays readily available to answer any questions. The day our copier arrived, our office staff was instructed on the use of the machine by one of their company experts and he was very thorough and made sure everyone understood how to use the machine before he left. We highly recommend Platinum Copiers for all of your needs.
16:50 04 Jun 19
Platinum Copiers has been a trusted resource for Merit Technology Consultants for several years now. With Platinum you won't experience high pressure sales folks trying to meet quotas. Instead, you'll find copier experts who genuinely want to create a custom solution for each of their clients. Because Platinum has been in the copier business for decades they are also contract experts you can trust. We recommend to all of our new clients that they allow Platinum to review their existing contract. Often times, during those reviews, they discover their current copier service company hasn't been delivering what they promised and other little hidden gems but, what average Joe can decipher some of those contracts written for legal experts. If you're like me, time is too precious to not plan where you invest your time. Call Platinum and setup a review of your current contract, it'll be time well spent.
16:51 07 May 19
I have been very pleased with Platinum Copier Solutions and Nelson Benitez in particular. Nelson was there to answer all of my questions up front and then was there personally on the day of install to make sure the process went smoothly and that we were up and running quickly.
17:14 02 May 19
Platinum Copier Solutions has provided us with exactly what we needed in a copy machine. Jennifer McMahon has provided us with excellent service and has personally taken the time to make sure we understand how to perform our tasks related to the copier.We have received excellent service with response time from their technicians when needed. Their peoples service and attention to detail Is top-notch and would be difficult to beat by any competition.
21:26 24 Apr 19
Our company, AccurateInspect and Accurate Insect and Pest Contol (Accurate Home Services), had Nelson and Walter come by today to upgrade our printer. We have been with Platinum Copiers for 5 years and have loved it. The leasing process was easy, the prices were amazingly affordable and doing business with Platinum has been one of the best decisions that I have made as a business owner. Thanks to the Platinum team for helping our business see the success we have seen over the last several years. Service response times have been amazingly fast..
23:15 02 Apr 19
EXCELLENT CUSTOMER SERVICE, Definitely have gone above and beyond to keep our small business up and running to the fullest and functional extent!!!
22:03 25 Mar 19
Shopping for copier companies isn't fun. Let me help you end your search. Platinum is the company that will actually deliver on what the salesman offers. We did the whole shop around thing and heard a lot of grand gestures and lofty promises. Then we found the fine print. Do yourself a favor. Call Platinum, ask for Nelson. He has been clear and honest about the product from day 1. He helped us get what we want and even some features we didn't know existed. He didn't push us to overbuy, but listened to what our need is. The level of customer service from the owner to the service techs is clear cut above the rest. Call Nelson so you can stop sifting through endless brochures.
20:09 25 Mar 19
Platinum Copier Solutions is the best company ever. They made the transition from our previous copier company the easiest move I have ever experienced. Nelson came back to the office to explain to many agents how to operate the new machine. He was extremely patient with me and our other agents who are technology challenged. Their service response time is immediate. We have many offices across the Houston area and Nelson set up each office with the size machine that office needs. He listened to the managers to determine their individual needs. Our experiences with our past copy machine company were and are horrific - long response time, poor repairs and not much interaction with any office members. If I call Platinum Copier Solutions I know I will receive a quick answer to my questions. I will and have recommended Platinum Copier Solutions to many people. They are the best. They treat us like family.
19:31 25 Mar 19
Platinum Copier Solutions named themselves correctly if you are looking for solutions. Nelson Benitez is a tremendous help whenever we need something serviced, explained or handled expertly in a very quick fashion. Their help is only a phone call away and you will receive exactly what you need faster than Superman!If you need copier solutions, Platinum Copier Solutions is the last call you will ever need to make. Their ease of transition from your old system to their new first rate equipment could not be easier. They work with you and for you so your business is successful. Great company!
18:31 25 Mar 19
After months of having many issues with the previous copier company; Nelson Benitez saved me from many more copy machine headaches! He gave ABC Prof. Tree Service EXCELLENT customer service and very professional. I will recommend Platinum Copier Solutions to anyone!
17:44 25 Mar 19
Nelson has been a great help with our new printer. He came out the day they set it up and helped us learn the in's and out's of the machine. He also continues to be on call to help us out when any issues arise. Thank you guys so much!
21:48 01 Mar 19
Casey @ Platinum Copier Solutions is amazing at what she does! She truly cares about her clients and does everything she can to make sure they are satisfied with the service she provides and their products! I highly recommend her for all of your printer and copier needs!
15:31 15 Feb 19
Excellent customer service!! Our company recently signed a contract with Platinum Solutions and the installation process was both quick and completed properly. They were able to answer most of my questions on the different settings that the copier can have and the ones they weren't able to answer, they did there research and got back with me and helped me set it up. Keep in mind the model that was installed at our location is one of their newest model and as we all know technology is always changing and for the better. I really would like to thank Jennifer, Brooke, and Walter for all the help they have been on setting us up to have our business up and running with our new copier. They have come up and met with me personally to help me set up any settings that I want the copier to have.
17:01 12 Feb 19
Absolutely awesome customer service as well as professional and highly knowledgeable technicians. Walter, Casey, Jen, and Bill have been such a huge help. I'm always pleased with how quickly Platinum Copiers takes care of my needs, whether it's a supply request or service request. Definitely recommend!
Coffee with Kel
18:33 06 Feb 19
In one word, EXCELLENCE!!! I can honestly say that I have never been so impressed with a vendor. From the sales people (shout out to Casey, Walter, and Jen) to the office staff and service department, everyone is friendly, efficient, and genuinely care about our copier needs. Owner of Platinum Copiers, Kimberly Gonzales, knows how to successfully run a company and is a pro at hiring great people. Thank you, Platinum Copiers, for over 6 years of outstanding service!!!!
13:54 31 Jan 19
Nelson and staff are amazing. We use him every time we can and he always delivers perfect service and goes out of his way to make sure we have what we need, when we it. Working with our schedule is not the easiest thing and Nelson works it out every time!! We were just talking about how we are so lucky to have and actually know our copier guy!!
13:18 22 Jan 19
Casey Conner Ragsdale, of Platinum Copier Solutions, is a wonderful person and a good friend. I trust and respect her greatly. She has a passion and energy for what she does and a passion to help those around her. She has helped several of my friends with their small businesses. They are extremely happy with her and the solutions she has provided for their business. The owner of Platinum Copier Solutions, Kimberly Gonzalez, is also a friend. She too is an amazing person who cares so much for her employees and her community. Kimberly has built a wonderful company with a team that love what they do, and love helping their clients. Casey will take care of you, and treat you like family. I would highly recommend her, and Platinum Copier Solutions, for your companies printing and copier needs.
20:39 21 Nov 18
Great company to work with! Responsive to our needs, any issues arise they will work with you to resolve in a timely manner. Highly recommended!
15:40 15 Nov 18
Very happy with the service we received from Scott. He was friendly, helpful, and professional. He explained some features that I may need to utilize. Thank you, Scott!!
01:44 08 Nov 18
I always assumed that leasing a copier would break the bank! I never realized how much I was wasting on printer ink and how much I was wasting my own time trying to use on our small desktop printer for business.Kristine at Platinum Copier Solutions got me an amazing plan that was FAR less than I ever imagined. With this commercial copier, we've been able to ramp up our marketing and the results are incredible. This has been one of the greatest investments we've made in our business, truly. I'd recommend over and over again. My only regret is that we didn't set this up earlier.
15:25 02 Nov 18
I just purchased our second copier from Platinum Copier Solutions and I am so pleased with their service. The service response time is always quick, the transition from the first copier to the second was excellent. Since we are wireless they programed all our computers for us. The first copier served our needs and we were pleased with it. When I have an issue all I have to do is text or call and they respond quickly and resolve my issue. They gave me expert recommendations when I asked. The previous company I used we were very dissatisfied with and can not be compared to Platinum Copier Solutions. They offer a very high level of customer Service. I would recommend them.
19:46 30 Oct 18
We've been a happy customer of Platinum Copier for the past 6 years. Nelson is our #1 contact person and has always been extremely knowledgeable and quick to respond. We shopped with another local copier companies this summer when our contract was up for renewal and his team beat their pricing and attention to service hands down!! When they brought in the New copier, they brought a team of experts to connect all of our devices and made time for any questions we had with our Funeral Home printing products as well as scanning/faxing questions. Our computers were recently updated to Windows 10 and Nelson walked me through the connection issues using text and we did it all in 15 minutes. Life is Good when dealing with people and a company who cares.
17:16 05 Oct 18
Nelson is great at platinum copiers, he has been a huge help to our facility and goes way beyond to meet expectation of customers, highly recommend him as contact for your printing needs.
03:42 02 Oct 18
Platinum Copier Solutions has done a tremendous well job for us. Nelson Benitez is our rep for all 5 of our locations. We have a commercial printer at each office. He is beyond excellent in providing the services we need. Sunshine Personnel Solutions, LLC has expanded in business with the help of excellent commercial printers. We do not have to worry about the ink, maintenance, and anything that has to do with the printers.Providing a high and consistent quality of service is a key to business success. The high service quality has promoted customer satisfaction. One of the biggest factors in good customer service is speed, especially when a client is requesting something that’s time sensitive. Nelson has had great interactions with my staff which got to know our wants and needs as a customer. Going the extra mile has resulted in an indebted and happy customer that we are. This will also continue to go a long way in terms of keeping them on their radar for future business. I highly recommend them to service from a small, medium to a big business.
21:47 11 Sep 18
Nelson and his team did a wonderful job on the installation and have been readily available when I've had questions concerning setup or operation of the machine. I highly recommend Platinum Copier Solutions to anyone needing a quality machine and professional customer service.
20:57 23 Aug 18
Nelson Benitez is amazing! I was having trouble with my Sharp printer printing labels. Nelson came by and like magic it was fixed. He even help make it easier to print them. Platinum Copiers has a fantastic team ready to help you with all your printing needs.
08:35 14 Jul 18
Working with Platinum Copier Solutions has been a very good experience for me and the organization I represent. The professionalism, particularly of Kristine Twardowsky, from the initial sales contact through the contract execution, the installation, and the post-install follow-up has been impeccable. 5-Stars.
15:17 13 Jul 18
Platinum Copiers were recommend to me by a vendor we do business with at Atascocita Golf Club. We were blown away with the professionalism and follow through Kristine brought to the table. We could not be happier!
23:56 12 Jul 18
My experience with Kristine was AWESOME, She definitely looked out for the best interest of my business needs, excellent customer service and it is truly about the relationship. Thank you Kristine.