How To Clear Sharp H5-01 Trouble Code

The H5-01 trouble code is a common code on Sharp copiers. It’s letting you know that you’ve had 5 jams in a row and your Sharp copier likely needs some attention from a certified Sharp technician. Luckily, unless there are serious underlying issues, it’s a code that can quickly be cleared so you can try to resume printing activity while you wait on a technician. Follow the steps below to clear the H5-01 trouble code.

1. Remove the jammed paper

This step is going to be the toughest part of this whole procedure. You may have multiple sheets of paper jammed, and you may have several areas to check for misfed paper. Find and remove all of the paper that has jammed in the machine. Be sure to use the hot green levers, wheels and buttons to advance the paper without putting too much stress on the internal parts.

2. Enter the Simulation mode for your copier

Depending on the age of your copier you’ll have 1 of 3 panels. We’ll outline below how to enter the simulation mode with each panel.

Panel Style 1:

The oldest models still in operation will have this panel. If your panel looks like this one with physical buttons on the right side of the touch screen, it may be time to consider upgrading your copier since parts for repair are probably not going to be available. Feel free to request a quote HERE or fill out the form at the bottom of the page. To access the simulation mode for this style of panel simply touch 9 * 8 # 7 in rapid succession.

Sharp old panel
Get a Quote

Panel Style 2:

The generation previous to the current machines will have a 10.1 inch touch panel with a “Home” button on the right side of the touch screen. It’s shaped like a house, this is the button we’ll use. To enter the simulation mode with this style, double-tap the house button, then tap the version number in the bottom-right corner of the Total Count pop-up. It doesn’t look like a button, but it will open the simulation menu.

MX panel

Panel Style 3:

This is the current production model touch screen. Your copier model should begin with BP. You’ll have a 10.1 inch touch panel with a “Home” button in either the top-left corner, or the top-right corner of the display itself. It is shaped like a house – this is the button we’ll use. To enter the simulation mode with this style, double-tap the house button, then tap the version number in the bottom-right corner of the Total Count pop-up. It doesn’t look like a button, but it will open the simulation menu.

3. Clear the H5-01 trouble code

When the 10-key pad is displayed after tapping the version number, tap 9 * 8 # 7 in rapid succession.

On the next screen, tap the button that says No. 14 Trouble Cancellation(Other)

In the No. 14 menu, tap Execute, tap Yes and tap the Exit icon.

 

At this point the machine will finish the simulation and reboot itself. If you have successfully removed all of the paper from the machine, the H5-01 will have cleared. If there is still paper jammed somewhere in the paper path you’ll need to remove it and run through the procedure to clear the code again.

Video on How To Clear H5-01 Trouble Code on Sharp

This video is a bit older, but the steps once you’re in the simulation mode (outlined how to reach for each type of panel above) are the same!

Nationwide Sales and Service

Platinum Copier Solutions is the premier Sharp copier dealer in Texas, but we can cover your office equipment needs nationwide!

Perks of using one vendor company-wide

  • Consolidated billing
  • Live voice answering for service dispatch and supply orders nationwide
  • Uniform fleet with matching interfaces and supplies
  • Standardized “clone” file so all of your equipment has identical settings (security, network settings, interface customization)
  • Support tools for IT staff to manage entire fleet
  • Automated meter reading collection
  • Proactive toner shipment (*opt-in)

 

 

Collin Grimes and the team at Platinum Copiers have been taking care of us for 7 years. The customer service is top notch. I can always rely on Collin to get our installs done and make sure our teams at all four offices are set up for success.
Mr. Benitez came to Montgomery County Concrete's Office and reconfigured our plotter/printer on a new computer and also made a few changes to update the configuration on two other machines as well. He is very professional and efficient. I would recommend Platinum Copier Solutions to anyone who needs any printing equipment or Service.
Collin (sales) made upgrading our 12.5 year old Sharp MFP to a new one, a breeze! Thanks to Collin and Platinum Copiers for great service, all of these years!
Jill is one of the best vendors I have ever worked with. She is extremely helpful with all my questions and really does take pride in providing great service. Every month, I call Jill to review and pay my bill and it has been a great experience. I am extremely happy we went with Platinum Copiers and Jill is my counterpart every month. Would highly recommend.
The customer service we received was AWESOME, and everything went really smooth. Andrea was great with the whole sale.
Nelson made it easy for my business to Transition from our old HP printers and saved me money at the same time! If we ever call, they come quick and have the machine working faster than it took them to get here! I highly recommend Nelson and Platinum Copier Solutions! A definate plus to any company, large or small.VernPorter Drug and Alcohol Screens
Customer service is phenomenal! I have been working with Collin Grimes for almost 10 years. Anytime we need something, Collin is very responsive and gets our company taken care of quickly. I highly recommend them for any of your copier needs.
Platinum Copiers is always here to help us out. Collin is very quick and helps us with all our connectivity/printer issues. Thanks Collin!!
This place is an amazing business. Kristine M. Twardowsky came to our rescue and helped us when our copier crashed in the middle of a huge job for trial. We will always be grateful for her and Platinum Copier Solutions.
These are great people to do business with. Our dental office is going paperless & we needed new copiers/scanner/fax machines. Nelson our Rep. was so knowledgeable, patient, & helpful it all went perfect. Plus they offer a maintenance program. Great company/great people!
We renewed our copier services contract with Platinum and I can not say enough about the excellent service provided by Andrea Shinn and her team. They are reliable, honest and available at all times. The service provided is unmatched and hands down the best!
The value that Andrea Shinn brings to the copier solutions industry is unmatched. She is reliable, responsive, and she handled my printing issue with dedication. She was very timely. In this fast paced world we need people like Andrea to help resolve copier issues in a moments notice. Thank you for all your help Andrea! I’ll be telling my colleagues who their copier solutions girl needs to be!
Met with Andrea Shinn, didn't think the Sharp products would be affordable, and man I was shocked. Signed up INSTANTLY! Can't wait to promote her team to business owners across the city of Houston!
Kristine Twardowsky was so helpful and knowledgeable. She really made our copier purchasing process easy!
Thank you so much Kristine Twardowsky for your help with our most recent copier purchases. All three of my locations love their new machines, and I sincerely appreciate your accommodating the quick turn-around times needed... and all the customer service that has followed. Looking forward to our next chance to do some business with you and Platinum Copiers.
Kristine Twardowsky was so helpful as we were evaluating our printer needs. With her guidance we were able to save thousands per year on our printing, and we got new machines in the process!
Andrea and her team were very easy to work with! They have been able to help our company through growing pains as we are expanding. Andrea was quick to get me a quote, worked with me on pricing, and got our equipment installed within a week. Installation was flawless and they have been extremely helpful with any questions we have had.
My office has been utilizing the services of Platinum Copier Solutions for a few years now. They are very knowledgeable about finding needed equipment solutions and reasonably priced. They respond quickly to service requests. Their staff and service techs are knowledgeable & pleasant to work with.
Seriously the best. I had a situation Tuesday morning, and front office male helped me out. Nicest person, didn't get his name. But location was on 2920 in Tomball Tx.
The company I have been working for uses Platinum Copiers and I have to say our printer is a beast day in and day out! If I ever have issues, Platinum is just a call away and will have me back up and running in no time. The staff is amazing, helpful, and just a joy to do business with. Best source for my printing needs.
We used to have another copier provider and now we see the big difference with “Platinum Copier Solutions”.Our representative Collin Grimes quoted us a model which was right for our demand. The delivery and set up was great too. Only one word comes to mind to describe Platinum Copier “Excellent Service” !
We've been a customer of Skelton/Platinum for many years, always a great experience, especially from Collin. When we upgraded our system last year, Collin and the team did a great job from start to finish. We never have to worry about the system working, it always does, and if there is ever an issue they're very quick to respond.
We always receive 5-star service from Platinum Copier Solutions. I called the office earlier this week with a small question about my copier and instead of calling me back, I had two technicians come to the office to assist me. Question answered to my complete understanding and they were on their way. Thank you!
Kristine Twardowsky made the process of leasing our copiers very easy. The copier/scanner/fax works perfectly. Very easy to use, the prices are afforable.
We are very pleased with the service we received from Platinum Copier especially their business analyst Kristine Twardowsky she is the best. Also, their rates are very competitive compared to everyone else we contacted. I would definitely recommend them to any small or large business.
I had the pleasure of working with Marisol and Walter today for our printing needs. We have had a few interactions with Platinum Copiers and all have been great, however Marisol and Walter went above and beyond and were very professional during the visit. We were having issues printing with color and not only did they fix that issue, but we are now set up to have our ink auto renewed when it gets low. That is a huge bonus for our company and we were not aware that capability was available for the printer. Both of them are great assets to the company and Platinum Copiers is a better company with them there.
I just wanted to take to a moment to express my gratitude for Platinum Copiers and Andrea for responding so quickly and professionally when I needed a copier quickly. I had so many things to do due to a power surge that took a lot of things and was dealing with the insurance company. I bought a new copier Wednesday and it was installed Friday. Thank you for all that you did.
It is always great working with Platinum Copier Solutions. They are very prompt and on top of everything they do. I would recommend them to anyone looking for printing solutions.
Andrea has been spot on in working with us and making sure we have been taken care of. I have been amazed with their speed in getting on and taking care of an issue. I didn't even know I had a issue and she spotted it and got one of her techs on it and they resolved it right away. Very impressed with everything she has done for us. I would highly recommend her and her company to anyone out there looking for a great copier company and service after the fact.
Andrea and her team are fantastic!! They go above and beyond to provide the copier solutions you need. Thank you and we look forward to working with you in the future!!
Andrea and her team are awesome, they came into the office very professional they set everything up explained how everything worked. I am very pleased with the setup.
As a pastor of a growing church there are always things to do, many times with a short timeline. Copier problems are never part of the agenda. Andrea and Platinum have taken that issue off the table for us at Grace Family Fellowship. You would think that they are members of our fellowship the way that they work so hard to help with our copier needs. These folks are truly a blessing to us and Kingdom minded people. You won't go wrong by making them a part of your team. Blessings to Platinum Copier Solutions.
Andrea and her team went above and beyond! The turn of receiving the copier was less than a week. I wish we could give more than 5 stars
Andrea, Darryl, & Walter are all ROCK STARS in my book. They all demonstrated a level of professionalism that made our office copier replacement a 5-star experience that was handled with white-glove care. They even swept behind the old copier! There was no question that they could not answer or any situation they could not efficiently resolve. They were like the Godfather of copiers...just like that, it was taken care of...no problem...
Andrea and her team did a great job setting up our copier. They explained in detail the copier operation.
This is our second copier to lease from Platinum Copier Solutions. The transition was very easy and quick. Our rep, Nelson Benitez, is very kind and helpful explaining the flexible plans and had great recommendations for our needs now and in the future. And in the past, when we needed a service call, they would come the same day or quickly the next day. I would highly recommend them.
Thank you, Andrea and the entire team for a hassle-free copier upgrade!! This machine and your support are both AMAZING! We are so grateful to have such fantastic community partners right around the corner!
The entire staff joyfully assisted me with the process of transitioning copiers & were knowledgeable about the product & services that Platinum has to offer. It was a delightful experience from start to finish.
Thank you for a seamless and stressless transition from our old machine to the new copier! You were a great team and made it work like a dream.
We recently transitioned over from a Voluntary Fire Department to and ESD in 2020 and we were in need of larger scale copier/scanner and shredder. We reached out to Platinum Copier Solutions and had a returned phone call from Nelson almost immediately. Nelson not only came by and showed us different options, but never once pressured us into buying something we did not need. If you are wasting money on toner/ink/drums I must say NOW is the time to STOP and call Nelson Benitez. All the staff at Platinum Copier were very receptive, they offered flexible credit plans, their values highly exceeded our expectations and most of all they stayed Professional at all times. Thank you Nelson and everyone at Platinum Copier Solutions for helping us transition from old to new!
js_loader

Request A Quote
    Check as many as you'd like
  • This field is for validation purposes and should be left unchanged.

Service Calls
  • This field is for validation purposes and should be left unchanged.