Read Our Official Response to COVID-19

Our Response to COVID-19


Platinum Copier Solutions is committed to your safety, and we strive to operate with the highest standards of cleanliness. Amid ongoing concerns about the Coronavirus (COVID-19), we have put into place a number of additional measures that will allow us to minimize interpersonal exposure while maintaining a high level of service to our customers.

Protecting You, Our Customer

Platinum Copier Solutions will continue to provide onsite repairs and maintenance until further notice, but you may observe some changes to your service experience during this time. Effective immediately, field service technicians will be taking precautionary steps to limit onsite interactions, and will sanitize your equipment at the time of service.

With that said, we are aware that many of our customers have implemented specific safety protocols in response to this development, and we will make every effort to comply with those measures. In order to avoid any delays in service, please let us know if you require additional sanitization, protective clothing, or further accommodations during this time.

Remote Service Options

With the future uncertain, we strongly encourage customers to take advantage of our Tutorials and Service-by-Phone Depending on the location nearest you, our customer service department can be reached Monday-Friday, 8 a.m.-5 p.m.

  • Humble, TX (Main Office) – (281) 645-4036
  • Fort Worth, TX – (817) 259-1237
  • Lake Jackson, TX – (979) 230-1073
  • Beaumont, TX – (409) 229-0025

Like many organizations across the globe, your business is likely making the transition to a remote workforce. eGoldFax Secure Cloud Fax Service can help with that transition by ensuring critical fax documents are able to be securely sent and received from anywhere at anytime. For a limited time, they are offering FREE faxes for 60 Days.

In addition, we have a few promotions regarding our printers/copiers. Connect with our team to take advantage of these limited time offers today!

  • Desktop All in One (Copy, Print, Scan & Fax) — Copies/Prints Included – Only $82/mo
  • 3 Desktop Printers – Prints Included – Only $82/mo

Protecting Our Employees

Maintaining a healthy workforce is critical to ensuring that we are able to provide quality service to each of our customers. To that end, we are communicating with our employees and encouraging them to take precautionary measures. Additionally, our IT department is prepared to ensure continuity of service in the event that an employee must work from home.

We’re not sure what the future holds, but we are confident in our preparedness and remain committed to providing quality service. Maintaining the safety of our customers and employees will remain our number one priority. Thank you for being a loyal customer of Platinum Copiers. We will continue to monitor the situation and will provide future updates as needed.

Kimberly Gonzalez, Owner
Platinum Copier Solutions

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